Last Updated: December 2025
1. INTRODUCTION
Finch Dispatch Courier Service ("Company", "we", "our", or "us") values
your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect
information when you access or use our web platform, administrative
systems, mobile applications, and courier services (collectively, the
"Services"), including services provided to delivery partners
("Drivers") and business or individual clients ("Customers").
2. INFORMATION WE COLLECT
We may collect personal and operational information, including but not
limited to:
- Name, phone number, email address, and contact details
- Account login credentials
- Government-issued identification for Drivers
- Vehicle, insurance, and license information
- Pickup and delivery addresses
- Payment and transaction information
- Location and delivery tracking data
- Communication records and support interactions
3. HOW WE USE INFORMATION
We use collected information to:
- Provide, operate, and improve the Services
- Process Orders, deliveries, and payments
- Verify identity and eligibility
- Communicate regarding Orders, updates, and support
- Ensure safety, security, and fraud prevention
- Comply with legal and regulatory requirements
4. INFORMATION SHARING AND DISCLOSURE
We do not sell personal information.
We may share information with:
- Drivers and Customers as necessary to complete deliveries
- Payment processors and service providers
- Legal authorities when required by law or legal process
- Business partners involved in service operations
All third parties are required to protect information in accordance
with applicable laws.
5. DATA RETENTION
We retain personal information only for as long as necessary to fulfill
operational, legal, and regulatory purposes.
Information may be retained longer where required by law, dispute
resolution, or enforcement of agreements.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical
security measures to protect personal information.
However, no system is completely secure, and we cannot guarantee
absolute security of data.
7. USER RIGHTS AND CHOICES
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of certain information
- Object to or restrict certain data processing
Requests may be submitted through the contact information below.
8. COMMUNICATIONS
By using the Services, you consent to receive calls, SMS messages,
emails, and app notifications related to Orders, payments, account
activity, and operational updates.
You may opt out of non-essential communications where permitted by law.
9. COOKIES AND TRACKING
We may use cookies and similar technologies to improve functionality,
analyze usage, and enhance user experience.
You may manage cookie preferences through your browser settings.
10. CHILDREN’S PRIVACY
The Services are not intended for individuals under the age of eighteen
(18). We do not knowingly collect personal information from minors.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be
effective upon posting the updated policy with a revised "Last Updated"
date.
12. GOVERNING LAW
This Privacy Policy is governed by the laws of the United States of
America and the state in which Finch Dispatch operates.
13. CONTACT INFORMATION
If you have questions or concerns regarding this Privacy Policy, please
contact us:
Email: info@finchdispatch.com